A disabled refuge system isn’t just about meeting regulations — it’s about making sure everyone in your building has a safe way to call for help if evacuation isn’t immediately possible. Our systems are designed with clarity and reliability in mind, using intuitive controls and robust technology that performs under pressure. Because in an emergency, there’s no room for uncertainty.
Services/ Fire / Disabled Refuge
Disabled Refuge
We design and install disabled refuge systems that provide a clear, reliable means of communication during an emergency. Installed in protected stairwells or refuge points, these systems help building occupants call for assistance and allow fire wardens or rescue services to respond quickly and effectively.
Installation & System Adaptation
Our engineers are fully qualified to install, extend, or upgrade disabled refuge systems across all types of commercial, public, and residential buildings.
We provide:
Two-way Emergency Voice Communication (EVC) Systems
Outstations and refuge point equipment
Integration with fire alarm and evacuation controls
Full compliance with BS 9999 and BS 5839-9
Whether you’re starting from scratch or adapting an existing system, we’ll ensure your disabled refuge setup meets all legal requirements and suits your building layout.
Because Emergency Systems Shouldn’t Be Left to Chance
Your disabled refuge system must work when it’s needed most — and regular maintenance is key. We offer dependable servicing plans and responsive support for complete peace of mind.
We offer:
Routine servicing in line with UK regulations
24/7 fault support and emergency response
Takeover of third-party systems
Full testing, documentation, and compliance reporting
With Recall, you can be confident your system supports safe evacuation and meets your legal obligations.
Designed to Integrate, Built to Last
Our disabled refuge systems don’t operate in isolation — we ensure they integrate seamlessly with your wider fire safety infrastructure, from alarms and evacuation alerts to building management systems. Built with long-term reliability in mind, every component is chosen for performance, durability, and ease of use in high-pressure situations.
Why Choose Recall?
- Fully Compliant Installations – All systems meet BS 5839-9 and current building regulations
- Clear, Simple Communication – Reliable two-way voice systems for use during emergencies
- End-to-End Service – Design, installation, maintenance, and support from one trusted provider
- Experienced Engineers – Our team works across Cornwall and beyond with a deep understanding of fire safety and evacuation planning
- No Confusion, Just Clarity – We explain your options in plain English and keep things simple
Need help with your disabled refuge system? Let’s make sure you’re fully covered and compliant.
“Our expert team are committed to providing our customers with a reliable and responsive service whilst maintaining the highest standards of workmanship and compliance that go above and beyond legislative requirements.”
