Privacy Policy

At Recall, we are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and protect any information you provide to us when using our services or visiting our website.

1. Who We Are

Recall is a fire protection and safety systems company operating in the UK.

Registered Office:
Recall
Unit 2 Carbean Mill, Carthew, St Austell, PL26 8XG
📞 01726 839333

You can contact us with any privacy-related questions at: 

Unit 2 Carbean Mill, Carthew, St Austell, PL26 8XG

📞 01726 839333

2. What Data We Collect

We may collect and process the following personal data:

• Name and job title

• Contact information including email address and phone number

• Company name and address (if applicable)

• Information relevant to your enquiry or project

• Technical data such as your IP address, browser type and version, and cookies (via our website)

We do not collect or process special categories of personal data (such as health or biometric data) unless explicitly required and with your consent.

3. How We Use Your Data

We collect and process your data for the following purposes:

• To respond to enquiries or provide quotes

• To deliver products and services

• For invoicing, payments, and contract management

• To improve our services and customer experience

• For internal record keeping

• To send service-related communications

• For marketing purposes (only with your consent or where legally allowed)

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

• Contractual necessity – when processing is necessary to deliver our services or respond to a request

• Legal obligation – for maintaining financial records and compliance

• Legitimate interest – for direct marketing to existing customers and improving services

• Consent – for marketing communications where required by law

5. How We Store Your Data

Your data is stored securely using trusted systems and protected by appropriate technical and organisational measures.

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

6. Sharing Your Data

We do not sell or rent your personal data.
We may share your data with trusted third parties who help us provide our services, such as:

• IT and cloud service providers

• Payment and invoicing platforms

• Subcontractors or engineers working on your project

• Legal or regulatory authorities, if required by law

All third parties are required to comply with data protection laws and safeguard your personal data.

7. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data, in certain circumstances

• Object to or restrict processing

• Request the transfer of your data (data portability)

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us at the address or phone number above. You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

8. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

📍 Recall
Unit 2 Carbean Mill, Carthew, St Austell, PL26 8XG

📞 01726 839333