Fire, security or electrical failure right now? Call the 24/7 line — attendance within 4 hours across the South West.
01726 839333
If it is genuinely urgent, please call. Use this form for faults that can wait for working hours.
Faults logged outside working hours are picked up at 8am. For anything affecting life safety, call 01726 839333.
Answered by someone who can triage the fault, not an answering service taking a message.
Many faults are resolved or made safe over the phone, or isolated to prevent escalation.
An engineer attends with the parts most likely needed for the reported fault.
Priority is making the site safe and compliant; permanent repair follows if parts are needed.
Cause, action taken and any follow-up recorded against your compliance file.
A system in fault leaves the building without detection — it is always an emergency.
Kitchens, care equipment, server rooms, refrigeration and access-controlled doors.
An unprotected site overnight, particularly where insurers require monitored cover.
A dark escape route is a life safety issue, not a maintenance item.
Mon–Fri 8am–5pm, with a 24/7 emergency line outside those hours.
Unit 2 Carbean Mill, Carthew, St Austell, PL26 8XG
Acknowledgement
2 working hours
Survey booked
Within 2 working days
Quote issued
2–5 working days
Quote validity
30 days
